What Really Makes An Event Stand Out?

Melbourne Events Venue | Corporate Events | What Really Makes An Event Stand Out?


One of the things that has always amazed me about what really makes an event stand out? after meeting with some of our prospective couples looking for their Events Venue in Melbourne, is how some of them come back and say that Red Scooter was by far the most efficient event venue in getting back to our initial enquiry and how great our customer service is and that the venue has a great wow factor for all types of events. Then they come back to us and say we’ve booked another wedding venue somewhere else in Melbourne that’s taken ages to get back to the initial enquiry and generally didn’t provide the couple with any good old fashioned hospitality.

What really makes an event stand out?

I often wonder how their wedding receptions end up. Did the venue do the one percenters, did they really care? Or is it just another date filled?

To give you a brief about Red Scooter’s standard wedding reception services I have outlined below some of the process of how we run our wedding receptions and venues. What really makes an event stand out?

Once the wedding reception venue has been book and a proposal / budget has been signed off, the real wedding coordinating begins…..

Our Wedding Coordinators creates running sheets, floor plans and designs a check list based around the individual clients needs.

The bride, groom and the Wedding Coordinator work very closely (including a two hour Confirmation of Details’ meeting), to ensure no piece of detail is left unturned. What really makes an event stand out?

Weekly Management Meetings are held, where all managers attend and discuss the upcoming weddings in detail. This is to ensure all final checks and questions have been signed off on.

 We have a specially created ‘Intranet’ for all staff to access all upcoming events. Floor plans, running sheets and menus are available for the staff to familiarise themselves with the event before briefing.

On the evening the wedding venues are fully set-up a minimum of two hours before the event. This includes feature LED lighting, audio checks a final walk through and briefing of all staff.

The venues security and parking attendants arrive a minimum of an hour before the wedding reception to set-up parking signage, placing of red carpet & bollards for entry doors and final cleaning for the street.

All of our staff are required to wear uniforms and to be groomed appropriately.

As guests arrive to the wedding reception venue, the parking attendants greet the guests and show them where to park (we have up to 120 free car parking spaces available).

Once guests have parked their cars, they walk up to the wedding venues entrance and be greeted / welcomed by our staff. If there are any guests who require disable access, staff will show the guests the disabled lift and let the venues Operations Manager know to greet the guest at the top of the lift.

All staff from floor, security, kitchen, etc. are linked into two way radios. Ensuring all staff can speak to one another at any time and ensure the wedding reception runs smoothly (we are great communicators).

In the wedding venue, our Operations Manager runs the evening. They are in charge of ensuring the wedding reception venue runs correctly to the running sheets and EVERY guest is looked after.

The Security and Parking Attendances will remain outside at all times. This is to ensure all guests’ cars are secure and if any guests are smoking they feel safe.

Having four sets of staff members on the floor during the wedding.

i.     Operations Manager, who produces the event.

ii.    Bar Staff, they all poor drinks and refresh glassware.

iii.   Beverage Floor Staff, the staff offer roving beverages, table service and help the Bar Staff with refreshing glassware.

iv.   Food Service Staff, the staff are only allocated to running and serving food. Which means the flow of the wedding reception does not change, and guests never have to wait to be looked after.

As the wedding reception gets under way, there are always a number of guests who are smokers. Being a non smoking venue, guests have to exit the venue to the ground level. The security shows the guests where they can and can’t smoke and our security staff will stay with the guests until they move back into the wedding reception venue.  If there are any specific formalities through the wedding and the clients would like all guests to be in the wedding reception venue at this point. The Operations Manager, calls down to Security with the radios and asks the Security to make sure all guests on the ground level come back in the venue.

As guests exit the wedding venues, the security and parking attendants once again ensure all guests leave safely. This could be by providing taxis, walking the wedding reception guests to their cars or by making sure that guests who are intoxicated (whom the security feel they are over the road limit  as per the guild lines of the Responsible Service of Alcohol Victoria), do not drive home. In this instance the security would find alternate transport for the guest.

After the wedding is completed our wedding reception coordinator will call and send a survey to the client to find out how the wedding went from their perspective.

Red Scooter is an Event Venue and Event Management service all rolled into one. We have been located in Balaclava for the last fifteen years, and we are still the most award winning wedding reception venue in Melbourne!


What really makes an event stand out?



It boils down to one simple thing: our mothers raised us right!

Our mums taught us to:

Be considerate of others and their things

 Treat others like we want to be treated

 Go the extra mile to make people happy

Thanks to these simple life lessons, Red Scooter has made it a point to go above and beyond to give each customer EXACTLY what they want.


You focus on the ceremony, your family, your friends, and the wild wedding party, and let us handle the details! Our wedding planners will handle everything you need:

 Floral arrangements and décor

 Catering and bar service

 Ceremony and reception seating

 Full facilities and amenities for the bridal party and guests

Our Wedding Planner will take all the stress off your shoulders, and will keep things rolling smoothly until the moment you’re ready to take off for your honeymoon.



The What really makes an event stand out? ideas listed here are only a sample of what Red Scooter The Unique Events Venue can provide at our New York inspired warehouse venues. We can tailor any function package to suit your needs – and this is only limited by your imagination. We specialize in making every occasion a unique experience – from your guests arrival to the last dance we will help bring your dreams to life at Red Scooter.

 Visit us just outside of Melbourne’s CBD, and talk with our professional event planners to see how our award-winning event planning service can help you create the wedding of your dreams! Your satisfaction is our guarantee, and we’ll take all of the stress off your plate – freeing you up to enjoy the wedding you deserve.

 Our convertible warehouse chic event space allows you to put your best event forward. With modern, customisable venues for up to 380 people. Each of our venues lends itself as a blank canvas for you to fully customise.

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Red Scooter is proud of its achievement being voted the Best Function Venue according to Restaurant and Catering Victoria. We have also been commended as The Sustainable Business Award from the Environmental Protection Agency for our responsible environmental practices. Wedding Ceremony & Reception.


Eammon Hamilton – Director of First Impressions

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