COVID-19 SAFE FUNCTIONS

ENTERTAINING WITH A NEW GUEST. HOW COVID-19 IS CHANGING OUR PRACTICES FOR THE BETTER.

COVID-19 has undoubtedly forced a re-engineering of Red Scooter, with a clear goal of reducing as many touchpoints and risks of transmission of coronavirus. Pre-empting what we expect to become the ‘new normal’ for functions and events in Melbourne.

The following set of best practice guidelines have been developed by and implemented at Red Scooter to provide our clients and guests confidence that we are taking concrete steps to ensure your safety as we progress through the current climate.

With strict adherence to these guidelines, we hope to show our venue is safe and welcoming for functions and events and that we remain solution orientated in dealing with the regularly changing landscape.

These guidelines have been reviewed by esteemed epidemiologist Dr Richard B. Clark, including representatives of Monash & Deakin Universities.

BOOKINGS AND CONDITIONS OF ENTRY

BOOKINGS AND TRACKING

REFUSING ENTRY TO PATRONS

  • Everyone has an obligation to stay at home while displaying any symptoms such as fever or coughing. Red Scooter has the right to refuse service and insist that anyone with these symptoms leaves the premises.
  • We have placed signs at entry points to request customers not to enter the venue if they are unwell or are displaying symptons of COVID-19.

FRONT OF HOUSE AND CUSTOMER INTERACTION

CLEANING SCHEDULES HAVE BEEN INCREASED

  • Frequently touched surfaces, including counters, menus, handrails, doors, till, phones, keyboards and EFTPOS facilities are cleaned regularly using the appropriate detergent solutions. Once cleaned, they are disinfected regularly using appropriate disinfectant solutions.
  • Workplace amenities including kitchens, lunchrooms, communal areas, change rooms and toilets are cleaned industrially and the frequency of this cleaning has increased.
  • We have reduced the number of touch points for workers. For example, leaving access doors open where appropriate and made hand sanitiser available at entry and exit points for workers use when arriving and leaving.
  • Gloves and alcohol-based hand sanitiser are available. Hand washing facilities and alcohol-based hand sanitiser is available for workers to use after they dispose of their waste.

QUEUING AND INTERACTION BETWEEN PATRONS

  • Floor markings have been created that provide minimum guide distances between customers queuing for food cart service.
  • We set up different areas for ordering and collection.
  • Where practicable we use separate doors for entry and exit, to avoid contact between our guests.

FOOD CART DINING AND SERVICE

TABLE AND CHAIR DISTANCE

  • We employ physical distancing guidelines between table edges/centres to adjacent tables (minimum 1.5m between patrons seated at different tables) and no more than 1 patron per 4 square meters on average across the dining area.
  • Tables, chairs, lounge furniture and stools are sanitized after every use.

CONDIMENTS

  • All our condiments are disposable and not stored in a common container.
  • We no longer offer communal water stations.

FOOD AND BEVERAGE SELECTIONS

  • Menus are either laminated to facilitate easy cleaning or completely disposable after each use. Chalk boards are used if appropriate.
  • All shareable items from menus have been limited.
  • We no longer serve buffets or shared ‘serve yourself’ sections such as salad bars etc.

CUTLERY

  • Non disposable crockery - cutlery - glassware is permitted when cleared after each course and washed using a commercial grade dishwasher or glasswasher only.
  • Where practical we will use high quality disposable/recyclable cutlery, crockery and glassware.

HYGIENE

  • Hand sanitiser dispensers have been installed throughout the venue and are available.

COMPLETING SERVICE AND PAYMENT

PAYMENTS

  • Electronic payment preferred on Tap&Go, ApplePay, etc.
  • If practical, guests leaving the venue do so via a different entrance to those entering, as per above.

STAFF PRACTICES

GENERAL MEASURES

  • We limit physical interactions between workers, workers and clients, and workers and other persons at the site (e.g. deliveries) and use other methods such as radios to communicate.
  • Where it is practical and safe to do so, we review tasks and processes that usually require close interaction and identify ways to modify these to increase physical distancing between workers.

MANAGING AN OUTBREAK AT RED SCOOTER

  • We seek advice and assess the risks.
  • We identify and tell close contacts.
  • We clean and disinfect
  • We review risk management controls

TRAINING HOSPITALITY SOCIAL DISTANCE PROGRAM

ALL STAFF HAVE UNDERTAKEN A CERTIFIED COVID-19 SAFE WROKPLACE INDUCTION COVERING THE FOLLOWING TOPICS:

  • Social Distancing understanding.
  • Creating a Social Distancing Plan (SDP).
  • Staff Induction for working during COVID-19.
  • Social Distancing understanding.
  • Working during COVID-19.
  • Managing customers during social distancing.
  • Cleaning premises and equipment during COVID-19.

COVID-19 has undoubtedly forced a re-engineering of food service business – with a clear view to reduce as many touch points and risks of transmission of Coronavirus will undoubtedly bring about a ‘new normal’ for events in Melbourne.

COVID-19 HOSPITALITY BEST PRACTICE 2020

COVID-19 BEST PRACTICE

It is important to us to protect our employees and customers health. To do so we will try to: prevent breaking of social distancing protocols, have measures in place to prevent unnecessary contact and ensure good cleaning and sanitation practices are followed.

Melbourne's Award Winning Events Team

COVID-19 STAFF INDUCTION

This checklist is specifically designed for the Red Scooter team working with social distancing requirements due the COVID-19 pandemic. Our professional and friendly team members are trained in the correct workplace protocols.

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GOOGLE REVIEWS

Madi Hamilton
Madi Hamilton
04:43 22 May 20
Fantastic venue! The first of its kind with a legendary reputation for providing functions of the highest calibre!
Leora Wytwornik
Leora Wytwornik
02:38 28 Apr 20
Red Scooter is the venue of your dreams. I hosted my 21st Birthday here and was blown away with the service, the whole setup and the way my event went seamlessly! The Red Scooter team are absolutely lovely and will go above and beyond to make your event exactly what you're picturing! I've attending other functions of friends and family in this space and am in awe at how it changes to suit individual style and theme.
James
James
03:45 26 Apr 20
There is a reason for my review and I will not remove it. I attended a wedding there the week of the review and your in-house speaker system meant we couldn't hear the speeches. There were a lot more issues throughout the night including rude staff.
Sienna - Amarvellouscreation
Sienna - Amarvellouscreation
02:24 16 Mar 20
Eammon, the owner of Red Scooter, was fabulous to organise the event with. He was so accommodating and ensured everything ran smoothly at our function. We would definitely recommend Red Scooter for your next event. We look forward to more functions there in the future. Thank you Eammon for all the hard work, we appreciate it! - Sienna
Amy Feiglin
Amy Feiglin
01:25 15 Mar 20
Thank you again so much for Tuesday night. We had a great time at Tali’s bat mitzvah. The venue was just perfect for the occasion. The downstairs room set up with auditorium seating worked really well. The upstairs room felt spacious and cozy at the same time. You were a delight to work with and I appreciated your calm and easy going demeanour.
Tina O'Donnell
Tina O'Donnell
11:21 03 Mar 20
The Presentation College Windsor Year 12 formal was a treat. Red Scooter, capably managed by Eammon Hamilton, ensured that our evening was smooth and enjoyable. Overall, our students found the occasion memorable even if they didn't eat all of their dinner! There was some waste. Although I loved the stuffed chicken on a bed of mushrooms I guess I should have realised that kids don't like mushrooms............or so it seems. Anyway, they devoured the desserts. Thank you, Eammon and Red Scooter.
Andy & Sandy
Andy & Sandy
07:05 12 Dec 19
We recently attended our friends wedding function at Red Scooter, was possibly the best wedding we have ever attended. Wedding was conducted down stairs, which was excellent, simple and cosy warm environment. After some group pictures outside we headed upstairs to a nicely laid out foyer area with a bar, where we were served some good variety of finger food as we relaxed. The curtains were opened up to a beautifully laid out function area with dance floor. The evening was a great success, enjoyable and hat goes off to a well organised & executed night.
Trish Stubenrauch
Trish Stubenrauch
10:32 03 Dec 19
Cannot thank Red Scooter enough! 5 years ago myself and my husband got married here and 5 years later it feels like the Eamon and the team are still supporting our marriage. My husband reached out to see if the team could set up a private dinner for our anniversary and we can’t believe just how above and beyond Eamon went. Eamon looked after everything! We had front of house parking a private dining spot set up with momentum’s printed from our wedding and the most special surprise was our wedding dinner menu re created. Eamon and the team we cannot thank you enough for literally being there from day 1 of our marriage and for giving us memories that we still talk about to this day.
Diaz Wardana
Diaz Wardana
00:40 25 Nov 19
Great place for functions, great atmoaphere, helpful friendly people.. My bad for quickly scrolling and not noticing hit the 4 stars instead of 5.
Mia P
Mia P
22:29 11 Nov 19
We had our wedding at Red Scooter, and we are beyond happy with the team and experience. From day one the team was accommodating and catered to our needs. Communication was an absolute breeze, great customer service, which made the entire planning process easy and stress free. The venue itself is breathtaking! Our guests were amazed at the venue set up, it is one of a kind! The food is amazing, theres a lot of love put into each dish. We have had the best time, and are very grateful for choosing Red Scooter Unique Events, highly reccommend!!
Caitlyn Larsson
Caitlyn Larsson
02:09 07 Aug 19
Red Scooter hosted us for a trivia fundraising event and it was absolutely incredible! Eammon helped us through every step of the process, went above and beyond to provide circus themed options and the event went off with out a hitch. We got rave reviews about the wonderful space and the incredible helpful staff. Thank you all and we will absolutely be back!
Jake Angeles
Jake Angeles
12:09 02 Jan 19
Had the pleasure of having our wedding here in October 2018. The Red Scooter exceeded our expectations. Eamon, Sarah and to the staff were beyond accommodating! The food, the space and ambience was just perfect. I could not recommend this place enough. Thank you to everyone that made our day one of the best days of our lives we will continue to recommend this place .... Red Scooter what an experience 😀 thank you once again, our wedding day won’t be forgotten 🙏🙏🙏 Don’t even think about booking anywhere else these guys are the best!
Karen Cabecas
Karen Cabecas
10:15 04 Dec 18
Would definitely recommend this venue for your function or wedding. Staff were excellent right from the beginning of the experience when booking, ongoing communication and finally for the evening. Food was wonderful and the night was fantastic. The team helped make my wedding a success and magical experience.
chrisw756
chrisw756
05:49 08 Sep 18
Red Scooter has some of the most considerate and kind staff, who will ensure that your every need is met throughout the night! A beautiful interior as well which allows for maximum comfort through any event. I would recommend this place to anyone looking for a events venue!
Gabrielle Cunniffe
Gabrielle Cunniffe
00:48 16 Aug 18
Wow what a venue to have a party, absolutely fantastic. Hudson Institute recently had a Ball with the roaring 20’s theme which everyone danced their tail feather off. What made the night was the atmosphere, friendly staff, great selection of music, food, drinks, you name it! Red Scooter got it all spot on. This is not the first time Hudson has used Red Scooter for an event and again staff were terrific, so thank you! If you are thinking of having a party I defiantly recommend this venue.
Sarah Taylor
Sarah Taylor
04:29 21 Jul 18
Phenomenal! Went to a friend's wedding at Red Scooter recently and everything the venue exceeded all my expectations. I have a long list of dietary requirements and they handled it with such ease, never made me feel like a bother and catered for me so well. One of the first weddings I've attended where I've been fed equally to all other guests. Plus the venue is stunning and the staff and service were incredible. Honestly one of the best wedding's I've attended.
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